FAQ

What types of products do you offer?

Moon Mountain Emporium specializes in a curated selection of enchanting home decor items, including unique pieces such as resin mushroom containers. Our products are designed to enhance your living space while infusing it with a touch of nature and whimsy.

How do I care for my home decor items?

To maintain the quality and appearance of your home decor items, it is recommended to clean them with a soft, dry cloth. Avoid using harsh chemicals or abrasive materials, as these can damage the finish. For items exposed to sunlight, consider placing them in shaded areas to prevent fading.

Can I return or exchange my purchase?

While specific return and exchange policies may vary, it is generally advisable to review the store's policy regarding returns and exchanges prior to making a purchase. Ensure that items are returned in their original condition and packaging for eligibility.

Do you offer international shipping?

Moon Mountain Emporium aims to provide accessibility to customers worldwide. Please check the shipping options available at checkout to determine if international shipping is offered to your location.

How can I track my order?

Once your order has been processed and shipped, you will receive a confirmation email containing tracking information. This allows you to monitor the status of your shipment until it arrives at your designated address.

Are your products eco-friendly?

Many of our products are crafted with an emphasis on sustainability and environmental responsibility. We strive to source materials that minimize ecological impact while maintaining high quality and aesthetic appeal.

What payment methods do you accept?

Moon Mountain Emporium accepts a variety of payment methods to facilitate a smooth shopping experience. Common options include major credit cards, PayPal, and other secure payment gateways. Please refer to the checkout page for a complete list of accepted methods.

How can I contact customer service?

If you have any questions or require assistance, you can reach our customer service team through the contact form on our website. We aim to respond to inquiries promptly, typically within 24 to 48 hours.